FAQs

Installation

Never cut any part of the top of the welts. We can not guarantee that they will not shed if cut. Never sew through the top of the welt. This can also cause shedding.

Daily Hair Care

We recommend you brush or comb through the hair daily. Use styling aids such as mouse, gel and hairspray in moderation (preferably alcohol free products).
We also recommend use of a heat protectant prior to applying heat. 
Before going to bed, braid your hair into one loose large braid at the back of the neck. After waking up, undo braid and comb through beginning at the ends and worked your way up to the roots. Style as desired.

 

Maintenance

Shampoo at least once a week
Use a shampoo no higher than pH7
Dilute one ounce of shampoo in a bowel with a pint of warm water
Sponge the shampoo into the hair
Do not massage
Rinse thoroughly 
Apply conditioner and comb hair, starting with the ends and working your way up to your scalp
Rise thoroughly
Let air-dry
Style as desired (For curly and wavy hair scrunch hair gently to reform curl)
 

Pre-Order Items
Pre-order items are not in stock. If an order is placed for a pre-order item, the item is shipped once it becomes available.

SHIPPING & DELIVERY
All items are shipped USPS. Ground Shipping or Priority Mail. We will process your order within 2-3 business days. We will notify you of any delay or back-ordered items within 24-48 hours. All orders are subject to product availability which can delay the shipment of your order.

HOW ARE TAXES/SURCHARGES APPLIED
All taxes will be applied during checkout before you are directed to PayPal or check out on our website. If your purchase has a surcharge it will be added prior to checkout.

100% SECURE ORDERING
All orders are processed through the secure network of PayPal and/or through our secure payment network. Your information is secure and not shared or sold to any third party.

All sales are "FINAL"
Please email divineswagg12@gmail.com or contact us through our contact page.


We appreciate your business and thank you for shopping with Divine Swagg and Aww of You Hair!